FAQ

Frequently Asked Questions

Welcome to The Book Nook FAQ page! Here you'll find answers to the most common questions about ordering, shipping, returns, and more. If you can't find what you're looking for, please don't hesitate to contact us at team.thebooknook@gmail.com or (763) 269-7323.

Ordering & Payment

How do I place an order?

You can place an order in three easy ways:

  1. Online: Browse our website, add items to your cart, and complete checkout
  2. By Phone: Call us at (763) 269-7323 during business hours
  3. In Store: Visit us at 113 Bridge Ave E, Delano, MN 55328

What payment methods do you accept?

We accept:

  • Major credit cards (Visa, Mastercard, American Express, Discover)
  • Debit cards
  • PayPal
  • Other secure payment methods displayed at checkout

All transactions are processed securely to protect your information.

Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, please contact us immediately at team.thebooknook@gmail.com or (763) 269-7323. We'll do our best to accommodate your request, but once an order has been processed and shipped, we cannot make changes. In that case, you can use our 30-day return policy.

Do you offer gift cards?

Please contact us at team.thebooknook@gmail.com or call (763) 269-7323 to inquire about gift card availability. We're happy to help you give the gift of reading!

Will I receive an order confirmation?

Yes! You'll receive an email confirmation immediately after placing your order, and another email with tracking information once your order ships.

Shipping & Delivery

How much does shipping cost?

Shipping is FREE on all orders! We offer complimentary standard shipping to all U.S. addresses.

How long does shipping take?

Standard Shipping: 3 to 8 business days after order processing

Orders are typically processed within 1-2 business days. Total delivery time includes processing time plus transit time.

Do you ship internationally?

At this time, we only ship within the United States, including all 50 states, U.S. territories, and APO/FPO/DPO military addresses. We hope to expand internationally in the future.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with:

  • Your tracking number
  • Carrier information
  • A direct link to track your package

You can also contact us anytime for order status updates.

What if my package is lost or damaged?

If your package is lost, stolen, or arrives damaged, please contact us immediately at team.thebooknook@gmail.com with your order number and details. We'll work with you and the carrier to resolve the issue promptly. See our Shipping Policy for complete details.

Can I change my shipping address after placing an order?

If your order hasn't shipped yet, contact us immediately and we'll do our best to update the address. Once shipped, address changes must be made directly with the carrier, and additional fees may apply.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy on all eligible items. Books must be in original condition, unopened, and in resalable condition to qualify for a return.

How do I return an item?

To initiate a return:

  1. Contact us at team.thebooknook@gmail.com or call (763) 269-7323
  2. Provide your order number and reason for return
  3. We'll send you return instructions within 1-2 business days

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.

How long does it take to receive my refund?

Once we receive and inspect your return, refunds are processed within 5-10 business days to your original payment method. Please allow additional time for your bank or credit card company to post the refund.

Do you offer exchanges?

We don't offer direct exchanges. If you need a different item, please return your original purchase and place a new order online or contact us for assistance.

Can I return a book I've already read?

No, we cannot accept returns on books that show signs of reading, wear, highlighting, or damage. Books must be unopened and in resalable condition.

Products & Inventory

Do you have a specific book in stock?

The best way to check availability is:

  • Browse our online store
  • Call us at (763) 269-7323
  • Email us at team.thebooknook@gmail.com
  • Visit our store in Delano

Our staff will be happy to help you locate the book you're looking for!

Can you order a book that's not in stock?

Yes! We're happy to help with special orders. Contact us at team.thebooknook@gmail.com or call (763) 269-7323 with the title and author, and we'll do our best to source it for you.

Do you sell used or rare books?

Please contact us directly to inquire about used books or rare editions. Our inventory focuses primarily on new books, but we're always happy to discuss special requests.

Do you offer book recommendations?

Absolutely! Our staff loves helping readers discover their next great read. Contact us with your interests and preferences, and we'll provide personalized recommendations. You can also visit us in-store for a more in-depth conversation.

Can I request books by a specific author or genre?

Yes! We welcome suggestions and requests. Email us at team.thebooknook@gmail.com with your recommendations, and we'll consider them for our inventory.

Account & Privacy

Do I need an account to place an order?

You can checkout as a guest, but creating an account offers benefits like:

  • Faster checkout for future orders
  • Order history tracking
  • Saved shipping addresses
  • Special offers and updates

Is my personal information secure?

Yes, we take your privacy seriously. All personal information is encrypted and securely stored. We never share or sell your information to third parties. See our Privacy Policy for complete details.

How do I update my account information?

Log into your account on our website and navigate to your account settings to update your email, password, shipping addresses, and other information.

How can I unsubscribe from emails?

Click the "unsubscribe" link at the bottom of any promotional email, or contact us at team.thebooknook@gmail.com to be removed from our mailing list.

Store Information

Where are you located?

The Book Nook
113 Bridge Ave E
Delano, MN 55328
United States

What are your store hours?

[Add your actual store hours here]

Please call ahead during holidays to confirm hours: (763) 269-7323

Can I pick up my online order in-store?

Please contact us at team.thebooknook@gmail.com or (763) 269-7323 to inquire about local pickup options.

Do you host book clubs or author events?

We love connecting with our community! Contact us at team.thebooknook@gmail.com to learn about upcoming events or to suggest authors or topics you'd like to see featured.

Are you hiring?

If you're passionate about books and customer service, we'd love to hear from you! Send your resume and a brief introduction to team.thebooknook@gmail.com.

Policies & Legal

Where can I find your policies?

You can review our complete policies on footer menu.

Do you price match?

Please contact us at team.thebooknook@gmail.com or (763) 269-7323 to discuss pricing inquiries. We strive to offer competitive prices on all our books.

Can I use multiple discount codes?

Unless otherwise specified, only one discount or promotional code can be used per order.

Still Have Questions?

We're here to help! If you didn't find the answer you were looking for, please reach out:

Email: team.thebooknook@gmail.com
Phone: (763) 269-7323
Visit Us: 113 Bridge Ave E, Delano, MN 55328

Our friendly team typically responds within 24-48 hours during business days.

Thank you for choosing The Book Nook!

Your local haven for literary treasures in Delano, Minnesota.